Privacy Policy

This Privacy Policy applies to viacation.com and all services provided by us. This document outlines how we collect, use, share, and protect your personal information when you use our website, mobile applications, or contact us by any means.

1. Our Commitment to Privacy: At Viacation, we value your trust. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains the type of information we collect, how we use it, and the choices you have regarding your data.

2. Information We Collect: We may collect the following types of information:

• Personal Information: Full name, email address, phone number, postal address, payment details, passport and visa information (for travel bookings).
• Device & Technical Data: IP address, browser type, operating system, device identifiers, and access logs.
• Travel Preferences: Destination interests, trip history, special requests, meal preferences, medical or accessibility needs (if shared).
• Usage Data: Pages visited, time spent on site, navigation patterns, and referral sources.
• Communication Data: Emails, messages, feedback, reviews, and customer service interactions.

3. How We Use Your Information: Your data helps us:

• Process your bookings and payments.
• Provide customized travel recommendations and itineraries.
• Offer customer service and trip support.
• Send booking confirmations, trip updates, promotional offers, and newsletters (if you opt in).
• Improve our website, products, and services.
• Prevent fraudulent activities and ensure site security.

4. Cookies and Tracking Technologies: Viacation uses cookies and similar technologies to enhance your browsing experience. These small data files help us remember your preferences, understand site usage patterns, and provide targeted ads. You can manage your cookie preferences through your browser settings.

We use Google Analytics and other third-party services to monitor user behavior and improve site functionality. These services may store cookies on your device. For details, refer to Google’s Privacy Policy.

5. Sharing Your Information: We may share your personal data with:

• Trusted third parties: Tour operators, visa agents, accommodation providers, and payment gateways.
• Technology partners: Hosting, analytics, CRM, and marketing platforms.
• Legal authorities: If required by law, court order, or government request.

We ensure all third parties follow appropriate data protection standards and only access data necessary for their role.

6. Data Security: We use industry-standard encryption, firewalls, and access controls to safeguard your personal information. While no online transmission is 100% secure, we continuously update our systems and procedures to reduce risks.

7. Your Rights: You have the right to:

• Access or correct your personal data.
• Withdraw consent or unsubscribe from communications.
• Request data deletion (subject to booking and legal requirements).
• Raise concerns regarding data use.
• To exercise your rights, contact us at [email protected].

8. Data Retention: We retain your data only as long as necessary for the purposes outlined above or to comply with legal obligations. Unused data is regularly reviewed and deleted or anonymized.

9. Children’s Privacy: Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover such data has been collected, it will be deleted promptly.

10. External Links: Viacation’s website may contain links to third-party sites. We are not responsible for the privacy policies or content of these websites. We advise users to review their terms independently.

11. Updates to this Policy: We may update this policy periodically. The revised version will be posted on our website with an updated date. Continued use of our services after updates constitutes acceptance of the revised terms.